Privacy Policy

ServiceKiln is a service run by Josh Lamb Systems ("we", "us", "our"). This policy explains what information we collect and how we use, store and share it, for:

• this website, servicekiln.com;
• the ServiceKiln service we run for local service businesses and their customers; and
• Google user data, when a business owner connects Google Calendar to ServiceKiln.

We do not sell personal information. Questions: hello@servicekiln.com.

This website

Our lead form and "Text us" button are ServiceKiln's own website widgets, loaded from app.servicekiln.com. When you send one, we collect:

• your name and mobile number, and your email address and message if you give them;
• whether you agreed to receive texts, when, and the consent wording you were shown;
• the address of the page you sent it from, including any campaign tags in it (such asutm_source); and
• a one-way hash of your IP address, used to limit spam.

We use this to get back to you about your request and to set up a call. If you agreed to texts, we may also text you about your request from our ServiceKiln number. Our hosting provider keeps standard server logs (such as IP address, browser and pages requested) to run and secure the site.

This site doesn't use analytics, advertising or tracking cookies. Its fonts are served from our own domain.

The ServiceKiln service

We set up and run ServiceKiln for each local service business that signs up with us. To do that we handle information about the business and, on the business's behalf, about its customers.

Information we handle

• About the business: its name, owner's name and mobile number, business phone number and address, and the details carriers require to register it for business texting.
• About its customers: names, phone numbers, email addresses, service addresses, messages, consent to texts and opt-outs, jobs and visits, and whether they open links in our texts, such as a review link.
• Calls answered by the AI phone assistant: call details, and recordings, transcripts and summaries of those calls.

How we use it

To answer calls the business misses, take callers' details and text them to the owner; to send the business's texts (replies, missed-call texts, follow-ups, review requests and, with AI booking, visit confirmations and reminders); to relay texts between the business owner and their customers; to keep the business's calendar; to honor opt-outs; and to track calls, leads, reply times and review clicks for the business.

With the AI text replies or AI booking add-ons, an AI assistant may write some replies or book visits. It never claims to be a person.

Each business's own policy

Each business's texting program has its own privacy policy, SMS terms and opt-in page, which we publish for it at its own address (for example, yourbusiness.svckiln.com). That policy describes how the business uses its customers' information. If you are a customer of a business that uses ServiceKiln, contact that business first.

Sharing

We use service providers to host ServiceKiln, to carry calls and texts, and to run the AI phone assistant. They may use information only to provide those services to us. We don't share a business's information with other businesses.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Texts from us about a request you sent on this site follow our own SMS Terms and Conditions and texting privacy policy.

Google user data (Google Calendar)

ServiceKiln's AI booking add-on can connect to a business owner's Google Calendar. Only the business owner can connect it, by choice, from their private ServiceKiln link. Nothing on this website asks for Google access.

What we ask Google for

• calendar.app.created: to create one calendar in your account and manage the events in it. ServiceKiln can't change any other calendar.
• calendar.events.freebusy: to see when you're busy. Google returns only start and end times, not what the events are. If you don't grant this, ServiceKiln still keeps its own calendar but doesn't check when you're busy.
• openid and email: to know which Google account is connected.

What we access

• The ServiceKiln calendar. When you connect, ServiceKiln creates a calendar in your account called "[your business] visits (ServiceKiln)" and writes your booked and completed visits to it: the customer's name and phone number, what the visit is for, the address, the arrival window, notes and who booked it. Cancelled visits are deleted from it.
• Your busy times. ServiceKiln reads the busy periods (start and end times only) of your primary calendar for the days you take bookings. It never receives the titles, descriptions, locations or attendees of your events.
• Changes to the ServiceKiln calendar. About every 5 minutes, ServiceKiln reads what changed in the calendar it created: which visit was moved or deleted, and its new times. Events you add to that calendar yourself are ignored.
• Your Google account's email address.

How we use it

• To avoid booking over your busy times: by default each busy period takes up one of your crews when ServiceKiln works out open booking windows. You can ask us to ignore them instead.
• To show your visits in your Google Calendar.
• To bring back moves and cancellations you make in the ServiceKiln calendar: the visit is updated in ServiceKiln and recorded in its change history, and if the time changed or the visit was cancelled, the customer gets a text about it 10 to 15 minutes later.
• To show you and our staff which Google account is connected and whether the connection is working.

The AI phone assistant is only told which booking windows are open, never what's in your calendar. We don't use Google user data for advertising, we don't sell it, and we don't use it to train AI models. Our staff see which Google account is connected and whether the connection works. They don't look at your busy times, except with your permission, for security, or where the law requires.

What we store

• your Google account's email address;
• the access and refresh tokens Google gives us, encrypted with AES-256-GCM;
• the ID of the ServiceKiln calendar, the IDs of the events we created in it, and a sync token for reading its changes;
• the connection's status, its last error and when it last synced, and your busy-time setting.

Your busy periods are kept in memory for about a minute and are not saved. The visits themselves, including changes you made in Google, are part of the business's ServiceKiln records.

Sharing

We don't share or transfer Google user data to anyone, except service providers that host ServiceKiln for us, or where the law requires it.

Disconnecting and deletion

You (from your private link) or our staff can disconnect Google Calendar at any time. Disconnecting asks Google to revoke ServiceKiln's access and stops syncing. It deletes everything listed under "What we store" and clears the stored Google event IDs from your visits, even if Google can't be reached at that moment. The ServiceKiln calendar and the visits already in it stay in your Google account; you can delete that calendar in Google Calendar.

You can also remove ServiceKiln's access in your Google Account at myaccount.google.com/connections. ServiceKiln then stops syncing and shows the connection as needing to be reconnected; ask us at hello@servicekiln.com to delete what we stored.

Limited Use

ServiceKiln's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

How long we keep information

We keep records of consent and opt-out requests for as long as needed to honor them and meet our legal obligations. Other records are kept for as long as needed to provide ServiceKiln to the business, and Google connection details until the connection is removed.

Security

ServiceKiln's servers are in the United States. Information is sent over encrypted connections, Google tokens are encrypted at rest, and only Josh Lamb Systems staff can sign in to ServiceKiln. Business owners and their customers have no account to sign in to.

Your choices

Reply STOP to any text to opt out, or HELP for help. To ask what we hold about you, or to have it corrected or deleted, email hello@servicekiln.com. If your information came from a business that uses ServiceKiln, we may refer your request to that business.

Children

ServiceKiln is a service for businesses. It isn't directed at children, and we don't knowingly collect their information.

Changes

If we change this policy, we'll update it here and change the effective date at the top.